DISTRIBUTION ​

• E-distribution: Connecting your hotel to the most powerful global and regional partners  
• Central reservation office: Turning calls into reservations​ 
• Distribution Set-up: Enhance your hotel's visibility in new and performing channels ​ 

E-COMMERCE 

• 4 brands websites and 1 app
• Boost revenue through “owned” channels to minimize distribution costs 
• Improve the content and highlight the brand prior to the stay
• Communicate ​through the app​ 
• Use data to gain a better understanding of the guest and provide tailored services​

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SALES 

An important sales platform for:

• Business and corporate travelers: A team of experts to include hotels in the major corporations’ travel programs
• Leisure travelers: negotiation with worldwide tourism professionals 
• Meeting & Events:  to ensure to find the most appropriate destination  

​ProAccess, an innovative Website for digital leisure group bookings 
 

REVENUE MANAGEMENT

An expert team (Revenue Management, Business Analytics, Strategic Pricing) dedicated ​to the topline performance’s optimization ​ 

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CUSTOMER EXPERIENCE
A relation programs to ensure customers loyalty through:

• Intensive CRM activation and loyalty program
• Management of a 80 millions customers database  

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CUSTOMER SERVICE

• ​A mystery guest program to help the hotels ensure the brands standards are fully respected 
• Provide ​standards ​procedures ​to help hotels dealing ​with guest ​complaints​ 
• Define Customer Service standards and policy ​for brands​ 
• Coordinate guidelines, tools and dashboards to boost Online customer reviews Management​ 
• Manage customer complaints and requests​ 

GLOBAL STANDARDS & OPERATIONS 

• ​​​A unique platform to facilitate the roll out of operational standards within the network
• Standard Operating Procedures: A solid program of operating procedures (related to the customer experience) and production of all training material
• ​​Food safety & environment: ​Guidelines to ensure hygiene and safety  ​​​​

​PURCHASING
A global international purchasing platform to simplify hotel purchases and help you minimize the costs

STAFF TRAINING  
A business University "U" that helps talents grow with a catalog of tailors made training programs