You are here

We have updated our exceptional commercial policy to reflect recent events related to Covid-19, in line with the measures announced by the governments of each country and impacting our clients' business or leisure travel. Our objective is to guarantee our customers a reinsurance of flexibility and booking comfort for their stay already booked or to come.

1. For existing booking and relating to future stays until May 31st, 2020

  • For reservations already issued before March 14th, 2020, customers who have booked a non-flexible rate (non-refundable, non-changeable) may either modify (1) their reservation for a future date until May 30th, 2021 without penalty, either be reimbursed free of charge by contacting the hotel directly.
  • For reservations issued after March 14th, 2020, customers who have booked a non-flexible rate (non-refundable, non-changeable) will be able to change (1) their reservation for a future date until May 30th, 2021 without penalty by contacting the hotel directly.

​2. For new bookings and stays on future arrival date 

For new bookings made between April 1st and June 30th, 2020 in all countries and all LHG hotels, reservations can be modified (1) or canceled without charge up to 24 hours before arrival date. Customers who have booked a non-flexible rate (non - refundable, non-changeable) benefit from these conditions for any new booking request.


In regions particularly affected by travel restrictions

The measures issued by each country replace the above-mentioned overall commercial policy.


(Ex.) For hotels based in France

For a cancelled stay between March 1st, 2020 and before September 15th, 2020, customers may receive a credit note (2) in lieu of a refund for the total value of their reservation to be used within 18 months (cf. Memorandum Order No. 2020-315 of 25 March 2020).


These measures may apply to customers who have booked via a travel agency, online booking platform or other third-party channel.

For bookings after June 30th, 2020, the regular cancellation policy applies.



(1) Changes to existing reservations will be made based on availability and may be subject to a possible rate adjustment corresponding to the new period of stay. 

(2) To cancel the stay and receive a credit, please contact the hotel directly.



For the second consecutive year, Louvre Hotels Group is a proud partner of the Tous HanScène® contest, bolstering its commitment to inclusion and diversity

Published on 24 Mar 2021

By supporting this contest, organised by the non-profit association TREMPLIN Handicap, Louvre Hotels Group pursues its commitment to promoting...

Read more

Louvre Hotels Group enters the extended stay hotel market with Tulip Residences

Published on 22 Mar 2021

The health crisis has upset consumers' expectations in terms of long term stays This is why Louvre Hotels Group is developing in the Apart 'hotel...

Read more

Max Cergneux named Chief Development Officer and member of the Louvre Hotels’ executive committee

Published on 22 Feb 2021

Named Chief Development Officer, Max Cergneux joins the Executive Committee of the Louvre Hotels Group under the direction of CEO...

Read more