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FAQs

Find answers to your frequently asked questions regarding Radisson Rewards

Frequently Asked Questions

New loyalty program

  • What is the new Radisson Rewards loyalty program?

    The Radisson Rewards loyalty program lets you enjoy exclusive benefits across all our participating hotels. One membership, rewards that adapt to every trip you take.

  • Which brands are joining the Radisson Rewards program?

    All of our brands are gradually joining the Radisson Rewards program: Golden Tulip, Royal Tulip, Tulip Hotels & Residences, Tulip Inn, Campanile, Campanile Prime, Campanile Nature, Kyriad, Kyriad Prestige, Kyriad Eco, Kyriad Direct, Première Classe, Hosho, Sarovar, Sarovar Portico, Hometel.

  • Are the benefits the same across all brands?

    Benefits vary by brand. Find the full breakdown on the Radisson Rewards page.

  • Is membership free?

    Yes, membership is completely free. Simply create an account online, contact our Member Services team, or ask at any of our hotels and start enjoying perks from your very first stay.

  • What do the different membership tiers mean?

    The program has 3 tiers: 

    Club: granted upon enrolment 

    Premium: unlocked from 5 nights or 3 stays 

    VIP: reserved for our most loyal members, from 30 nights or 20 stays

  • How do I earn points?

    There are several ways to earn points throughout your stays and everyday life: 

    During your stays: Earn points for every night spent at our participating hotels, plus on food and/or non-alcoholic beverage charges billed to your room. 

    Via the mobile app: Book directly through the app and earn 3,000 bonus points on your first stay of at least two consecutive nights. 

    Online shopping: Log in to your Radisson Rewards account to access our partner store and turn everyday purchases into points. 

    With our partners: Earn points through our partner network. 

    Buying points: Purchase Extra points in batches of 1,000, up to 250,000 per year. 

    Referring a friend: Invite someone to join the program — you'll each receive 1,000 bonus points after their first stay.

  • Do I earn the same number of points at every hotel?

    Not necessarily, points earned can vary by brands. For a full breakdown by hotel, check the points chart on the Radisson Rewards page.

  • Can I earn points on expenses other than accommodation?

    Yes, you can earn points on food and non-alcoholic beverage spending, when you refer a friend, and through purchases with our partners.

  • Are program benefits the same at every hotel in the group?

    No, benefits vary by brand. Première Classe, Kyriad Eco, Kyriad Direct and Hosho offer a 5% member discount but do not generate points. Visit the Radisson Rewards page for the full details.

  • Do my points expire?

    Yes, if your account has no activity for 24 months, your points may be cancelled. To extend their validity by a further 24 months, simply complete a stay or use your points (via purchase, donation, or transfer).

Account creation & login

  • How do I create a Radisson Rewards account?

    You can create a free account by signing up directly at one of our hotels during your stay, on our website, or by contacting Member Services.

  • How do I log in to my account?

    Click the 'Sign in' button at the top right of the homepage. Use your email address or Radisson Rewards number, along with your password. You can update your password at any time.

  • How do I activate my Radisson Rewards account?

    Already have a Radisson Rewards account? Select "Activate your account" from the login page to activate it. If you need assistance, Member Services can help via the Contact page

  • How do I change my password?

    Log in to your account and go to 'My Personal Information'. If you've forgotten your password, you can request a reset from there.

  • I can't access my account - what should I do?

    Check that your login details are correct, or call Member Services. Make sure you have your 16-digit Radisson Rewards number to hand.

My information

  • How do I update my personal details?

    Go to 'My Personal Information' in your account to update your contact details.

  • How do I change my name on my account?

    It's not possible to change your name directly in your personal space. Please contact Member Services for assistance.

  • Why can't I use my points after updating my profile?

    After a profile update, the points redemption option is temporarily disabled for 24 hours for security reasons. Once that window has passed, you'll be able to use your points as normal.

  • How to manage a deceased member's account?

    A deceased member's points may be transferred to a beneficiary's account, at our discretion. The request must include a death certificate and proof of authorisation (a will or court order), and must reach us within one year of the date of death. Our Member Services team can guide you through the transfer.

  • Can I merge two Radisson Rewards accounts?

    Yes, you can merge two Radisson Rewards accounts. Simply contact our Member Services via phone or email to request the merge. Both accounts must belong to you for the merging to be eligible.

Communication preferences

  • How do I subscribe or unsubscribe from communications?

    Manage your preferences in the Preference Centre, found under 'My Personal Information' in your account.

My member card

  • How do I access my digital member card?

    Your digital card is available via the Louvre Hotels app. You can add it to your iOS or Android wallet by logging in to your account in the app.

My bookings

  • How do I access my bookings?

    Find your upcoming stays, past stays, and cancelled bookings in the 'My Bookings' section of your account.

  • How do I modify a booking paid with points?

    You may modify or cancel a reservation online directly in your account. If you cannot see one of your reservations, select "My reservations" from the menu at the top of the website and then "Find your reservations," entering your name and the confirmation number you received when making your booking.

Status

  • How do I move up to a higher tier?

    Upon registration, you become a Club member of Radisson Rewards. To reach Premium, you need 5 nights or 3 stays. To go from Premium to VIP, you need 30 nights or 20 stays .All within 12 months of your enrolment or last tier change.

  • Do nights booked through third parties (e.g. Booking.com) count towards my status?

    No - nights and stays booked through third parties are not counted in the calculation towards the next tier.

  • How do I maintain my current status?

    You need to reach the required number of nights or stays within a 12-month period.

Benefits

  • Is the Discount on food & beverages available in all the restaurants?

    No, the 10% discount on food & beverages is excluded from the restaurants below: 

    ENEKO BASQUE at Radisson Collection Sevilla 

    ENEKO BASQUE at Radisson Collection Bilbao

    ISSEI at Radisson Collection Tallinn 

    SHANGHAI KITCHEN at Radisson Collection Brussels 

    BISTROT BERTARELLI at Radisson Collection Touring Club Milan 

    ZOJA at Radisson Collection Palazzo Nani Venice 

    LONA at Radisson Blu Madrid 

    VELOCE MILANO at Radisson Collection Touring Club Milan 

    ATRIUM BAR at Radisson Collection Berlin 

    SAN ÉNA at Radisson Collection Berlin 

    ISTROS BAR at Radisson RED Vienna 

    ISSEI at Radisson Collection Stockholm 

    BALAUSTINE at Radisson Blu Hamburg 

    ISSEI at Radisson Collection Copenhagen 

    FILINI at Radisson RED London Heathrow 

    ISSEI at Radisson Dubai Damac Hills 

    ENEKO BASQUE at Radisson RED Madrid SOFIA

    ISSEI at Radisson Collection Santa Sofia Milan 

    GOVERNOR GUPTA at Radisson Blu Hotel, Sheffield 

    FILINI at Radisson RED Hotel & Radisson RED Apartments, Krakow 

    FILINI at Radisson Blu Hotel, Zurich Airport 

    Première Classe 

    Kyriad Eco 

    Kyriad Direct 

    Hosho 


    Optional and only on beverages from the brands below: 

    Tulip Hotels & Residences 

    Campanile 

    Kyriad 

    Tulip Inn

  • Why didn't I receive a complimentary room upgrade?

    Premium members receive an upgrade to the next room category; VIP members receive an upgrade to the best available category (suites not guaranteed at all properties). Upgrades are subject to availability at check-in and vary by hotel. Please note it is not applicable at certain properties.

  • What is the Discount Booster?

    Turn on the Discount Booster in your account and enjoy up tp 20% off your booking. As a Premium or VIP member, you can activate this option directly from your Radisson Rewards profile on the web or via the Louvre Hotels Group app. The discount applies only to bookings made through the group's direct channels: brand website, Louvre Hotels App, Louvre Hotels contact centre, or directly at the hotel. 

    Please note: the Discount Booster cannot be combined with certain promotional rates. Depending on the hotel, activating the Discount Booster lets you earn up to 9 points per dollar as a Premium member, and up to 12 points per dollar as a VIP member. To activate this option, go to the 'Rewards Preferences' section of your account.

Balance & validity

  • Where can I check my points balance?

    Your balance is available in your account. You can also check the points earned per booking in your activity statement.

  • Can my points expire?

    Yes. If your account has no activity for 24 months, your points may be cancelled. To extend their validity by a further 24 months, simply complete a stay or use your points (via purchase, donation, or transfer).

  • Can I earn and use points at all hotels?

    Yes, at most properties. Exceptions: Première Classe, Kyriad Eco, Kyriad Direct, Hosho*, Radisson Blu Rostock, Park Hotel, Golden Tulip Shanghai Rainbow, The Kunlun Beijing, Jin Jiang Hotel Shanghai, The Kunlun Jing An, J Hotel Shanghai Tower, and all hotels in Russia. 

    *At Première Classe, Kyriad Eco, Kyriad Direct and Hosho members receive a 5% discount instead of earning and using points

Earning points

  • When are points from a stay credited?

    Allow 7 to 10 days after check-out for points to be credited to your account.

  • How long does it take to receive partner points?

    Around 4 to 6 weeks after your purchase. If your points are still pending after that, contact the partner directly.

  • I haven't received my points - what should I do?

    Log in to your account to report missing points using your Radisson Rewards number and booking reference, or contact Member Services.

  • I booked through a third party - will I still earn points?

    No. bookings made through third parties do not generate points and cannot be claimed retrospectively. Only direct bookings allow you to earn points.

  • Can I sign up during my stay to earn points?

    Yes. just make sure you do so before you check out.

  • Can I refer someone?

    Yes. Both you and the person you refer will each earn 1,000 points after their first stay.

  • Can I earn points on food and beverage spending without a hotel stay?

    No. Points are calculated based on your stay bill. Food and beverage expenses not linked to a stay are not eligible.

Using your points

  • Can I change the number of points used after confirming a booking?

    No. To modify the number of points used to book your stay, you need to cancel your booking and make a new one using the new number of points.

  • Is there a cap on how many points I can use?

    Via the website or app, you can use your points for stays of up to USD 600 per night. For higher amounts, simply redeem your points at reception when you check out.

  • Do stays paid with points count towards my status?

    Yes. Nights and stays booked through our online channels, whether paid in cash or points, count towards your status.

  • Can I use my points for on-site services?

    Yes. You can use your points to pay for services during your stay. Just ask at the front desk.The amount payable will be deducted in points from your total bill.

  • Can I use my points to maintain or change my status?

    No. Your tier is calculated only on the number of nights or stays accrued for the last 12 months since the enrollment date or last upgrade.

  • Can I use my points to book a stay for someone else?

    Yes. Remember to update the guest name before confirming. If the booker's and guest's names don't match at check-in, the hotel may cancel the reservation.

Buying & gifting points

  • What is Buy Points and Gift Points, and how does it work?

    You can purchase up to 250,000 Radisson Rewards points per calendar year, either for yourself with Buy Points or for another Radisson Rewards member with Gift Points. Purchased points will be credited to the respective Radisson Rewards account within three days. Please note that purchased or received points cannot be exchanged, and that Buy Points transactions are subject to the Buy Points Terms & Conditions and the Radisson Rewards Terms & Conditions

  • Is there a maximum number of points that I can receive as a gift?

    A member can receive a maximum of 500,000 purchased points per calendar year.

  • Do the points I buy or receive help me elevate my Radisson Rewards tier status?

    No. Points that are bought or received as a gift do not count towards status progression.