How do I request an early check-in or late check-out with the hotel?

Since hotel policies regarding early check-in (generally before 2:00 pm) or late check-out (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel's information page.

What is your policy regarding cancellations?

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process. Full step-by-step instructions are available in the "Changing your travel plans" group under the Reservations tab.

Will I be charged for extra guests occupying my room?

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Is there a minimum age requirement to reserve a hotel room?

Although individual hotel policies may vary, most LHG hotels have a minimum age requirement of 18 years. Please call the hotel directly prior to your arrival to make any necessary arrangements.

Why does LHG.com pre-authorize my credit card?

Pre-authorization is technically a "hold" placed on your credit card's available credit line, not a charge. We verify your card at check-in to ensure sufficient funds are available to settle your final bill, and hold this amount throughout your stay; the exact amount depends on the length of your stay and the hotel. No money is taken at that stage, though it will show as a pending transaction. The hold lasts the length of your stay and can take up to five days after departure to be released; you may use a different card to pay your final bill.

What payment methods are accepted?

Accepted payment methods vary by hotel and by country and typically include the major international credit and debit cards: Visa, Mastercard, American Express, among others.

Can LHG hotels supply a cot or crib for my room when I travel with children?

We'll do everything possible to accommodate your request. Please note all special requests in the "Add comment" area when making a reservation on our website, or call the hotel directly prior to your arrival to make any necessary arrangements.

I'd like to know more about room types and bedding configurations.

Room configurations vary by hotel and brand but typically include a Single room (1 bed, 1 guest), Double room (1 bed, 2 guests), Twin room (2 single beds, 2 guests) and Triple room (3 beds, 3 guests — either 3 singles or 1 double + 1 single).

Are pets allowed at LHG hotels?

Yes, at participating hotels — see the dedicated "Pets (Animaux de compagnie)" tab for the full policy, including supplements, breed restrictions and in-room rules.

How do I update my guest information online?

After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.

Where can I find maps and directions to my hotel?

On a hotel's page, check the header details or the hotel's own FAQ tab. There you'll find the hotel's contact information, and further down, directions from major transport hubs plus an interactive map to help you find the hotel by car, public transport or on foot.

What's the best way to find the information I need?

Find all the guidance you need regarding a hotel on that hotel's own web page. Navigate through its tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Dining, Reviews) to find the relevant information, including breakfast inclusion, parking and accessibility.

I'm having trouble completing my booking online. Is there a number I can call for help?

In case any issue arises during the booking process, please go to our contact page (https://www.louvrehotels.com/en-us/contact-us) and follow the steps provided there.

I forgot my password — how do I reset it?

Use the "Forgot your password?" link on the sign-in page and enter the email address associated with your account; you will receive an email with instructions to create a new password.

I booked through Booking.com, Expedia, or a travel agency — who do I contact for changes?

Please contact that intermediary directly for any question, modification or cancellation relating to that specific booking; LHG.com and hotel reception teams cannot access or modify reservations made through third-party platforms.

I'm having trouble making an online reservation. Is there a toll-free number I can call for help?

In case any issue arises during the reservation process, please go to our <a href="https://www.louvrehotels.com/en-us/contact-us">contact page</a> and follow the steps provided there.

Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?

Yes, for hotels that accept credit cards, a card number is required to book online. For your security, any personal information such as your credit card number or phone number is encrypted before being transmitted over the internet.

Do I need an account to make a reservation online? How long does it take to get an account?

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up, using an email address and password. Once done, you can personalize your "My account" page with your favorite hotels and view your transaction and reservation history.

Can I cancel or change a reservation once it has been made?

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the LHG cancellation policy stated during the reservation process.

How do I cancel or change a reservation online?

You may modify or cancel a reservation online. Select "My reservations" from the top menu, then "Find your reservation," entering your name and the confirmation number received when booking. You will then be able to modify, upgrade or cancel your booking. You must have a guest account, with a name and password, to view your reservation; account history is typically viewable online within 24 hours of account creation.

What happens if my plans change and I forget to change or cancel my reservation?

If you fail to cancel your reservation within the deadline, you will typically be charged at least one night's room charge and tax, billed to the card supplied at booking. These conditions are displayed at booking and repeated in your confirmation email.

What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late check-out?

We'll do our best to accommodate a change in your travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Call the hotel directly prior to your arrival — its phone number is on your confirmation email or on the hotel's overview page.

Want to know more about Radisson Rewards?

Check out our <a title="SEO - FAQs NLP - REWARDS NLP" href="/en-us/rewards/faq">FAQ section</a> on everything our program has to offer

Are pets allowed in your hotels?

Dogs (excluding Category 1 and 2 breeds under applicable local regulation) and cats are welcome, subject to presentation of a valid anti-rabies certificate. Birds, reptiles and other animals are not accepted. Pets must be kept on a leash or in a carrier in common areas and are not allowed in dining/restaurant areas.

Can I leave my pet alone in my room?

For a short absence, you can leave your pet alone in your room, provided you inform hotel staff beforehand.

Is there a maximum size or weight for my pet?

Dogs (excluding Category 1 and 2) and cats are welcome regardless of their size or weight, subject to presentation of a valid anti-rabies certificate. Birds, reptiles and other animals are not admitted.

Are Category 1 and 2 dogs allowed in your hotels?

No. Category 1 and 2 dogs are not allowed in our hotels.

I booked without my pet, and I'd now like them to come with us — what do I do?

We recommend contacting the hotel where you made your reservation directly, so they can add your pet to your booking.

How do I get a duplicate of my hotel invoice?

Nothing simpler — call the reception of the hotel where you stayed directly. They will reissue your invoice free of charge and can send it to you by email or by post.

What do I do if I left an item behind at the hotel?

Call the reception of the hotel where you stayed. If your item has been found, they will arrange to send it back to you.

I made my reservation through a general booking site or a travel agency (Booking.com, Expedia...) and have a question about my stay.

If you booked through a general booking site or a travel agency, please address your question directly to that intermediary.

I haven't found the answer to my question, who do I contact?

Our Customer Service team is here to answer any question not covered in this FAQ. Get in touch and we'll get back to you within 2 business days, at the latest via our online contact form or by phone at 01 73 21 98 00, 7 days a week from 8am to 10pm (GMT+1), cost of a local call.

I'm not satisfied with the response from Customer Service , what can I do?

If, despite an exchange with our Customer Service team, you remain dissatisfied with the response provided, you may refer your case, free of charge, to the consumer mediator applicable to the hotel concerned. For hotels affiliated with the Médiateur du Tourisme et du Voyage (MTV), full information is available on their website: mtv.travel.

Frequently Asked Questions

Hotel policies

How do I request an early check-in or late check-out with the hotel?

Since hotel policies regarding early check-in (generally before 2:00 pm) or late check-out (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel's information page.
What is your policy regarding cancellations?

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process. Full step-by-step instructions are available in the "Changing your travel plans" group under the Reservations tab.
Will I be charged for extra guests occupying my room?

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Is there a minimum age requirement to reserve a hotel room?

Although individual hotel policies may vary, most LHG hotels have a minimum age requirement of 18 years. Please call the hotel directly prior to your arrival to make any necessary arrangements.
Why does LHG.com pre-authorize my credit card?

Pre-authorization is technically a "hold" placed on your credit card's available credit line, not a charge. We verify your card at check-in to ensure sufficient funds are available to settle your final bill, and hold this amount throughout your stay; the exact amount depends on the length of your stay and the hotel. No money is taken at that stage, though it will show as a pending transaction. The hold lasts the length of your stay and can take up to five days after departure to be released; you may use a different card to pay your final bill.
What payment methods are accepted?

Accepted payment methods vary by hotel and by country and typically include the major international credit and debit cards: Visa, Mastercard, American Express, among others.
Can LHG hotels supply a cot or crib for my room when I travel with children?

We'll do everything possible to accommodate your request. Please note all special requests in the "Add comment" area when making a reservation on our website, or call the hotel directly prior to your arrival to make any necessary arrangements.
I'd like to know more about room types and bedding configurations.

Room configurations vary by hotel and brand but typically include a Single room (1 bed, 1 guest), Double room (1 bed, 2 guests), Twin room (2 single beds, 2 guests) and Triple room (3 beds, 3 guests — either 3 singles or 1 double + 1 single).
Are pets allowed at LHG hotels?

Yes, at participating hotels — see the dedicated "Pets (Animaux de compagnie)" tab for the full policy, including supplements, breed restrictions and in-room rules.

Account and support

How do I update my guest information online?

After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.
Where can I find maps and directions to my hotel?

On a hotel's page, check the header details or the hotel's own FAQ tab. There you'll find the hotel's contact information, and further down, directions from major transport hubs plus an interactive map to help you find the hotel by car, public transport or on foot.
What's the best way to find the information I need?

Find all the guidance you need regarding a hotel on that hotel's own web page. Navigate through its tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Dining, Reviews) to find the relevant information, including breakfast inclusion, parking and accessibility.
I'm having trouble completing my booking online. Is there a number I can call for help?

In case any issue arises during the booking process, please go to our contact page (https://www.louvrehotels.com/en-us/contact-us) and follow the steps provided there.
I forgot my password — how do I reset it?

Use the "Forgot your password?" link on the sign-in page and enter the email address associated with your account; you will receive an email with instructions to create a new password.
I booked through Booking.com, Expedia, or a travel agency — who do I contact for changes?

Please contact that intermediary directly for any question, modification or cancellation relating to that specific booking; LHG.com and hotel reception teams cannot access or modify reservations made through third-party platforms.

Making a reservation

I'm having trouble making an online reservation. Is there a toll-free number I can call for help?

In case any issue arises during the reservation process, please go to our contact page and follow the steps provided there.
Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?

Yes, for hotels that accept credit cards, a card number is required to book online. For your security, any personal information such as your credit card number or phone number is encrypted before being transmitted over the internet.
Do I need an account to make a reservation online? How long does it take to get an account?

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up, using an email address and password. Once done, you can personalize your "My account" page with your favorite hotels and view your transaction and reservation history.

Changing your travel plans

Can I cancel or change a reservation once it has been made?

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the LHG cancellation policy stated during the reservation process.
How do I cancel or change a reservation online?

You may modify or cancel a reservation online. Select "My reservations" from the top menu, then "Find your reservation," entering your name and the confirmation number received when booking. You will then be able to modify, upgrade or cancel your booking. You must have a guest account, with a name and password, to view your reservation; account history is typically viewable online within 24 hours of account creation.
What happens if my plans change and I forget to change or cancel my reservation?

If you fail to cancel your reservation within the deadline, you will typically be charged at least one night's room charge and tax, billed to the card supplied at booking. These conditions are displayed at booking and repeated in your confirmation email.
What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late check-out?

We'll do our best to accommodate a change in your travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Call the hotel directly prior to your arrival — its phone number is on your confirmation email or on the hotel's overview page.

Radisson Rewards

Want to know more about Radisson Rewards?

Check out our FAQ section on everything our program has to offer

Pets

Are pets allowed in your hotels?

Dogs (excluding Category 1 and 2 breeds under applicable local regulation) and cats are welcome, subject to presentation of a valid anti-rabies certificate. Birds, reptiles and other animals are not accepted. Pets must be kept on a leash or in a carrier in common areas and are not allowed in dining/restaurant areas.
Can I leave my pet alone in my room?

For a short absence, you can leave your pet alone in your room, provided you inform hotel staff beforehand.
Is there a maximum size or weight for my pet?

Dogs (excluding Category 1 and 2) and cats are welcome regardless of their size or weight, subject to presentation of a valid anti-rabies certificate. Birds, reptiles and other animals are not admitted.
Are Category 1 and 2 dogs allowed in your hotels?

No. Category 1 and 2 dogs are not allowed in our hotels.
I booked without my pet, and I'd now like them to come with us — what do I do?

We recommend contacting the hotel where you made your reservation directly, so they can add your pet to your booking.

After my stay

How do I get a duplicate of my hotel invoice?

Nothing simpler — call the reception of the hotel where you stayed directly. They will reissue your invoice free of charge and can send it to you by email or by post.
What do I do if I left an item behind at the hotel?

Call the reception of the hotel where you stayed. If your item has been found, they will arrange to send it back to you.
I made my reservation through a general booking site or a travel agency (Booking.com, Expedia...) and have a question about my stay.

If you booked through a general booking site or a travel agency, please address your question directly to that intermediary.

Contact us

I haven't found the answer to my question, who do I contact?

Our Customer Service team is here to answer any question not covered in this FAQ. Get in touch and we'll get back to you within 2 business days, at the latest via our online contact form or by phone at 01 73 21 98 00, 7 days a week from 8am to 10pm (GMT+1), cost of a local call.
I'm not satisfied with the response from Customer Service , what can I do?

If, despite an exchange with our Customer Service team, you remain dissatisfied with the response provided, you may refer your case, free of charge, to the consumer mediator applicable to the hotel concerned. For hotels affiliated with the Médiateur du Tourisme et du Voyage (MTV), full information is available on their website: mtv.travel.